AI receptionist for physio, therapy and vets Mid-treatment, phone ringing? It gets answered and booked.

It answers every call while your hands are busy. It books appointments, answers questions from your website and puts urgent callers through to you while you're open. It never gives clinical advice.

Set it up Hear an example call

Hear it before you pay No set-up fee Cancel any time

Sound familiar?

The calls you can't get to

You can't stop a treatment to answer the phone, so new patients ring someone else.

Voicemails pile up between sessions, and call-backs eat into your lunch break.

Cancellations left on voicemail are heard too late to fill the gap.

What it does on your calls

What it handles for you

New to this? Read how an AI receptionist works.

Books new and follow-up appointments

Straight into your diary at times you're free, while you carry on treating.

Moves and cancels appointments

Patients can change or cancel bookings it made, from the same phone number, so you hear about gaps sooner. Other changes come to you as a message.

Answers questions from your website

Prices, session length, parking and opening hours, using what your website says.

Puts urgent callers through

During opening hours, an urgent caller goes to you or a colleague. Out of hours, it takes an urgent message.

Takes messages and texts confirmations

Questions for the practitioner are left as messages, and patients get a text with their booking.

Shows you every call

Each call is in your dashboard with a short summary and the full transcript.

Example calls

The same call, two ways

Two example calls to a made-up physio clinic. Press play to hear each one, or read along.

Today

Voicemail, then a call-back that comes too late

Example call · voiced for this page · Ambledown Physio is an example business

Ambledown PhysioHi, you've reached Ambledown Physio. We're with patients at the moment, so please leave your name and number, and we'll call you back.

CallerHi, er, it's Tom Hughes. I hurt my back lifting at the weekend, and I'd like an appointment this week. My number's 07700 900418. Thanks.

Ambledown PhysioHi, is that Tom? It's Sarah from Ambledown Physio. Sorry, I'm only just getting to my messages.

CallerOh, hi. That's okay. I couldn't really wait, so I've booked in somewhere else for tomorrow.

Ambledown PhysioAh, no problem at all. I hope it goes well.

CallerThanks. Bye.

With Linesteward

Booked while you treat

Example call · voiced for this page · Ambledown Physio is an example business

AI receptionistHi, you've reached Ambledown Physio. I'm Alex, an AI assistant, and this call is transcribed. How can I help?

CallerHi. I hurt my back lifting at the weekend, and I'd like to see someone this week.

AI receptionistSorry to hear that. I can book you in. Have you been to us before?

CallerNo, it'd be my first time.

AI receptionistThen it's an initial assessment. That's 45 minutes and costs £60. I have tomorrow at 7:30 pm, or Thursday at 12:15. Which would you like?

CallerTomorrow evening, please. It's Tom Hughes.

AI receptionistThanks, Tom. So that's an initial assessment tomorrow at 7:30 pm, for Tom Hughes. Is that right?

CallerYes, that's right.

AI receptionistYou're booked. Your reference is R, eight, H, three, W, C. I'll text the details to this number.

CallerGreat. Should I take painkillers before I come in?

AI receptionistI can't give medical advice, I'm afraid, but I'll leave your question for the physio. If you're worried before then, you can call NHS 111.

CallerOkay, that's fair. Thanks.

AI receptionistYou're welcome, Tom. Your text is on its way. Bye for now.

Pricing

Plans for physio, therapy and vet clinics

Talk to it in your browser before you pay. No set-up fee and no contract.

Monthly plans

Set it up and talk to it in your browser first
Real calls start once you choose a plan
Paid monthly, cancel any time

Set it up

Keep your own number with call forwarding, which costs nothing from us (your phone provider may charge for forwarding), or get a new local number for £4.99 a month. How to forward your calls.

No VAT is charged · monthly · cancel any time

Bookings and your diary

Books into Cliniko, Semble or Pabau, Cal.com, Calendly (paid Calendly plan), Acuity or SimplyBook.me (new: make a test booking before you go live), or into its built-in diary. The built-in diary takes one booking at a time, so if several practitioners see patients at once, connect your booking system.

Careful with your callers

It never gives clinical advice and never says what a symptom might mean. It books, takes a message or, while you're open, puts the caller through. It points people to 999 or NHS 111 when something sounds serious, and puts animal emergencies through while you're open or marks them urgent. Calls, transcripts and phone numbers are your patients' data: health information is handled under UK GDPR, with us as your processor under a Data Processing Agreement. How it handles UK GDPR and health data.

FAQ

Questions from physio, therapy and vet clinics

Will it tell patients what might be wrong?

No. It never gives clinical advice or says what a symptom might mean. It books, takes a message or, while you're open, puts the caller through. For anything that sounds serious it points people to 999 or NHS 111. For an animal emergency it puts the call through while you're open, if you've set that up, or takes an urgent message.

Does it work with Cliniko?

Yes. It books into Cliniko, Semble and Pabau, and into Cal.com, Calendly, Acuity and SimplyBook.me, and can move or cancel the bookings it made. Calendly needs a paid Calendly plan. These connections are new, so make a test booking before you go live. It does not connect to vet practice systems yet; vets can use the built-in diary or have it take booking requests as messages.

Can it reach me during a treatment if it's urgent?

During opening hours it puts urgent callers through to the number you choose, so you or a colleague can pick up. Everything else waits as a message in your dashboard, with a summary and transcript.

What does it cost if I'm quiet some months?

Starter is £19 a month for 200 minutes, and extra minutes are 18p each (13p on Business, 10p on Pro). There's no contract and no set-up fee, you can cancel any time, and no VAT is charged.

Can I hear it before I pay?

Yes. Sign up with an email code, paste your clinic's website and talk to it in your browser. You get 3 free minutes before you choose a plan.

Your next patient is already calling.

Set it up in minutes, then talk to it in your browser before it answers a real call.

Set it up Hear an example call