AI receptionist for plumbers and electricians Under a sink or up a ladder? It books the job.

Linesteward answers your phone while you work. It takes the address and the problem, books a free visit window into your diary when you switch it on, marks leaks and no heating as urgent, and texts it all to you.

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Sound familiar?

The calls you can't get to

You can't answer the phone with both hands on a pipe or a fuse board.

A missed call is often a job that goes to whoever picks up first.

At night you're ringing back voicemails that just say "call me back".

What it does on your calls

What it handles for you

New to this? Read how an AI receptionist works.

Takes the job details

Name, address, what's wrong and when they're in, taken the same way on every call.

Judges what's urgent

Every job is texted to you. A leak or no heating is marked URGENT, so you know who to ring first.

Handles gas and safety calls

If a caller smells gas, it gives the safety steps and the National Gas Emergency Service number, 0800 111 999.

Answers the usual questions

Areas you cover, your call-out charge, your hours: it answers from your website, and says so when it doesn't know.

Puts urgent calls through

While you're open, a caller who needs you now is put through to the number you set. Out of hours, the job is marked urgent and texted to you.

Books jobs into your diary

Switch it on and it offers a free visit window, like 8 to 12, books the job and texts the caller. It's a window, never a set arrival time. It uses its own diary, or Fergus or ServiceM8.

Example calls

The same call, two ways

Two example calls to a made-up plumbing firm. Press play to hear each one, or read along.

Today

A rushed answer from under a sink

Example call · voiced for this page · Pennick Plumbing is an example business

CallerHello, is that Pennick Plumbing?

Pennick PlumbingYeah, Dan speaking. I'm under a sink at the minute, mate. What's up?

CallerThere's water coming through my kitchen ceiling. I think it's the bathroom upstairs.

Pennick PlumbingRight. I can't really talk now. Can you text me your address and I'll ring you back when I'm done here?

CallerWhen will that be? It's dripping all over the floor.

Pennick PlumbingCouple of hours, maybe. Sorry, I've got to go.

CallerOkay. I'll see if anyone else can come sooner.

With Linesteward

Job taken, marked urgent, Dan texted

Example call · voiced for this page · Pennick Plumbing is an example business

AI receptionistHi, you've reached Pennick Plumbing. I'm Alex, an AI assistant, and this call is transcribed. How can I help?

CallerHi. There's water coming through my kitchen ceiling. I think it's the bathroom upstairs.

AI receptionistI'm sorry to hear that. I'll take the details and get them to Dan straight away. Is the water anywhere near lights or sockets?

CallerNo, it's just dripping by the sink.

AI receptionistOkay. Can I take your name and the address?

CallerMark Briggs, twelve Elm Road, Leeds, L S eight.

AI receptionistThanks, Mark. Is someone in for the rest of the day?

CallerYes, I'm working from home.

AI receptionistSo that's a leak through the kitchen ceiling at twelve Elm Road, L S eight, for Mark Briggs, and you're in all day. I'll mark it as urgent. Is that right?

CallerYes, that's it.

AI receptionistDone. I've texted it to Dan, marked urgent, and he'll call you back on this number. Is there anything else?

CallerNo, that's all. Thank you.

Pricing

Plans for plumbers, electricians and trades

Talk to it in your browser before you pay. No set-up fee and no contract.

Monthly plans

Set it up and talk to it in your browser first
Real calls start once you choose a plan
Paid monthly, cancel any time

Set it up

Keep your own number with call forwarding, which costs nothing from us (your phone provider may charge for forwarding), or get a new local number for £4.99 a month. How to forward your calls.

No VAT is charged · monthly · cancel any time

How jobs reach you

With "Book jobs into my diary" on, it books visit windows (morning 8 to 12 and afternoon 12 to 5 unless you change them) on the days you're open, one job at a time, and leaves out what's already booked. Jobs go into its built-in diary, or into Fergus or ServiceM8 if you connect one (Jobber too, when it shows in your Bookings settings). With it off, it takes the job details and texts them to you.

Careful with your callers

Safety comes first. For a gas smell or a carbon monoxide alarm it gives the caller the safety steps and the National Gas Emergency Service number (0800 111 999), and for danger to life it tells them to call 999. It never gives a price or an arrival time unless your website gives one.

Want local jobs too?

Linesteward for Trades sends you jobs homeowners post near you, shared with 3 trades at most, with this receptionist included in the plan. See the plans for trades.

FAQ

Questions from plumbers, electricians and trades

Will it give a price or say when I'll turn up?

No. It only gives a price your website gives, like a call-out charge, and it never promises an arrival time. When it books a job, the caller gets a visit window, like 8 to 12, not a set time.

What if someone smells gas?

It tells them to open windows, not to use switches or flames, to leave the building and to call the National Gas Emergency Service on 0800 111 999. Then it offers to take a message. For danger to life it tells them to call 999 first.

Can it book jobs into my diary?

Yes, when you switch on "Book jobs into my diary". It offers free visit windows and books the job in its built-in diary, or adds it to Fergus (calendar and enquiry), ServiceM8 (a quote job) or Jobber (a request, when Jobber shows in your Bookings settings) if you connect one. With a calendar link (read only) it sees when you're busy and keeps the job in its own diary. You get a text with every job.

How does it decide what's urgent?

It marks a job urgent when it can't wait until the next working day, for example a leak, no heating, no power or a lock-out. It doesn't just book a window for those: while you're open it can put the caller through to you, otherwise it texts you at once (at the mobile you set for alerts). Urgent texts start with URGENT.

Can I keep my mobile number?

Yes. Set call forwarding from your number to it, which costs nothing from us (your phone provider may charge for forwarding). Or get a new local number for £4.99 a month. We email you when a new number is ready.

Your next job is already calling.

Set it up in minutes, then talk to it in your browser before it answers a real call.

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